Here’s some advice in regards to frequently asked questions and queries we receive. Rest assured, if you don’t find your answer here, you can call or email us during office opening hours.
1. About Elmar Home Care
Our biggest claim to fame is that we’ve been going strong since 1986! During this time, we have grown and matured into a trusted care provider for personal service users, local authority and hospitals.
Our ethos for expansion is to constantly innovate and introduce new practices, technologies and training. This enables us to expand our geographic reach, also.
We currently have offices in Leeds, Keighley and Manchester. This means we can cover most areas in North / West Yorkshire and Greater Manchester. We’re hoping to expand to other areas as of 2022. If you’re still not sure, simply give us a call to discuss your geographic location and our reach.
THE CQC (Care Quality Commission) is the UK’s official regulatory body for the care industry. It has a strict set of rules and procedures for care providers to follow. We are monitored and assessed regularly to ensure our staff and service users are receiving the best possible service we can provide.
CQC inclusion is mandatory for care providers.
Our care services can be summarised below:
1. Home care
2. Domestic services
3. Social care
4. Respite care
6. Children’s services
Furthermore, our Specialist Care services include the following:
7. Alzheimer’s care
8. Cancer care
9. Dementia care
10. Palliative care
11. Rehabilitation care
12. End of life care
We can combine areas of care to ensure your loved one receives a dedicated and bespoke care package.
2. Working For Elmar Home Care
Carers can empty and change catheter bags but cannot change an indwelling catheter.
Please enquire with your local office to find out if assistance with stoma care, PEG tubes or other specialist support is available.
Caring for those that need it is extremely satisfying but also challenging. The first port-of-call we would suggest is to just give us a call, or pop into one of our offices to discuss your future.
It may not be a chosen path for those who are squeamish or for those who dont like cleaning, personal care (bodily care) and administrating medicines.
The roles and duties are varied, and we are confident we can find a role for you after discussing your personal situation and preferences.
Working weekends is a fundamental part of the role of a Carer as our Service Users need support every day. Your local office will be able to share their rates of pay with you.
You will be paid an enhancement for working on public and bank holidays. If you are called out as an emergency, or to fill in for another Carer, bonuses are available.
We offer a 24-hour service which runs 365 days a year. Some of our Service Users require round-the-clock care. However, we can schedule your hours to suit your lifestyle and other commitments.
During your time with us, you can opt or be encouraged to attain these modules. They can be studied and passed online (eLearning). For new starters, our aim is to get your care certificate completed within the first 3 months. This is followed by ongoing refresher training.
1. Safeguarding and Protection of Adults
2. Duty of Care
3. Falls Prevention
4. Dementia Awareness
5. PPE (personal protective equipment)
6. Basic Life Support
7. Dignity and Respect
8. Medication Administration Awareness
9. Food Safety Level 1
10. First Aid
11. Safeguarding Children
12. Oral Health
13. Clinical Governance
14. Moving and Handling People (practical element included)
15. Diabetes Awareness
16. Infection Prevention
17. Medication in Community Care
19. Mental Health
20. Learning Disabilities
21. Sepsis Awareness
22. Topical Medication
23. Professional Boundaries
24. Patient Consent
25. End of Life
26. Control of Substances Hazardous to Health
27. Record Keeping
28. Equality and Diversity
29. Person-centred Care
30. Health and Safety
32. Foot Care
33. Pressure Ulcer Risk Assessment
34. Types and Causes of Urinary Inconsistency
Regularly! We constantly assess and monitor how you are doing so we can ensure our Service Users receive the best possible care they deserve. The care industry is closely regulated so we are bound by legislation to keep our standards high.
Assessment also enables you to progress within our company.
DBS checks are compulsory for those in care. We pay for your DBS certificate, and then reimburse this in increments once you start working. A full DBS check and certificate currently costs £69.00.
Alternatively, you can opt to pay upfront.
All we ask is that you are enthusiastic, organised, punctual and have a passion for caring and looking after people. Experience isn’t necessary because we offer all your credentials and training you might need to start in the industry.
The Care Certificate is something that all care workers have to complete before being allowed to work professionally. We can provide all of your training for this and support you through the process of attaining your Care Certificate.
3. Caring For Your Loved One
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Hospitals and social workers will often not allow a patient to return home unless a care package is in place. This is to ensure safety and medical responsibility for all parties. We regularly deal with these situations to make it as easy as possible for you. We work with many local authorities in England.
In these circumstances, we can arrange a care package quickly, often for the next day, if we have a Carer available.
We can even visit your loved one in the hospital to arrange their care package in accordance with their needs and preferences, and we will liaise with the hospital social workers to arrange discharge in a timely and safe manner.
A direct payment is a cash payment made directly to you from your local authority, so you can choose your own care provider, rather than having it delivered to you by their contractor.
Direct payments for people who need social care support have been around for over 20 years. However, the freedom to choose your own care provider was introduced by the Government in the Care Act 2014.
The direct payment must be used to purchase services that meet your care needs. You will be required to keep a record of how you spend your direct payment which your local authority will want to see, usually once a quarter. A direct payment cannot be used to purchase residential care or other services provided directly by a local authority.
You can cancel at any time. Our care packages are not contract based, this would simply not work in most cases. You can change, review or cancel your care package at any time.
Home care consists of help and tasks for general day-to-day living. These include, but are not limited to, the following:
1. Personal care
4. Cooking / preparation of meals
9. Nocturnal care